Terms & Conditions

These terms ("Terms") govern (a) your use of this website (the "Site") and (b) any quotation, order or supply of goods, hardware, fragrance and scenting services (together, the "Services") provided by Scenteq Ltd ("we", "us") to you ("you", "Customer"). By using the Site or ordering Services you accept these Terms.

1. About us

Scenteq Ltd is a private limited company registered in England and Wales under company number 15033274, registered office 128 City Road, London EC1V 2NX. Contact: hello@scenteq.com, 0208 0500 297.

2. Business customers only

Services are offered exclusively to businesses acting in the course of their trade or profession. We do not contract with consumers. By placing an order you warrant that you are not a "consumer" under the Consumer Rights Act 2015 and that you have authority to bind the entity you represent.

3. Use of the Site

You may use the Site only for lawful purposes. You must not use it in any way that breaches applicable law, transmit harmful code, scrape or harvest data at scale, attempt unauthorised access, or infringe intellectual property rights. Site content is general information only and we exclude liability for reliance placed on it to the maximum extent permitted by law.

4. Quotations and formation of contract

Pricing, specifications and scent options shown on the Site are an invitation to treat, not an offer. A binding contract is formed only when we issue a written quotation or proposal ("Proposal") and you accept it in writing or pay the first invoice, whichever is earlier. Quotations are valid for 30 days unless stated otherwise.

5. Services and hardware

• We provide the Services with reasonable care and skill in accordance with the Proposal.
• Hardware supplied on a leased or managed basis remains our property, must not be modified or tampered with, and must be returned on termination.
• Where hardware is sold, title passes on receipt of payment in full; risk passes on delivery.
• Fragrances are supplied to IFRA standards with safety data sheets available on request. You are responsible for ensuring use is compatible with your own site risk assessments.

6. Customer obligations

You must provide safe and timely access to the premises, suitable power and (where relevant) access to HVAC/AHU plant, together with any landlord or building-management consents required for installation and servicing.

7. Charges and payment

Charges are as set out in the Proposal and exclusive of VAT. Invoices are payable within 30 days unless otherwise agreed. We may charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998 and suspend Services while sums are overdue.

8. Term and termination

Either party may terminate for material breach not remedied within 14 days of written notice, or on insolvency. Managed service agreements run for the minimum term stated in the Proposal and continue thereafter until ended on 30 days' written notice.

9. Liability

Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Subject to that, we are not liable for loss of profit, revenue, goodwill or indirect or consequential loss, and our total liability is limited to the charges paid by you in the 12 months preceding the claim.

10. Intellectual property

All intellectual property in the Site, our fragrance formulations, documentation and system designs remains ours or our licensors'. No licence is granted other than the right to use the Services as agreed.

11. Data protection

Each party will comply with applicable data protection law, including the UK GDPR, the Data Protection Act 2018 and, where applicable, the EU GDPR. Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf we will do so only on your documented instructions under a written processing agreement.

12. Warranties and returns

Hardware is supplied with a manufacturer warranty covering defects in materials and workmanship for the period stated in the Proposal. The warranty excludes damage from misuse, unauthorised modification, or use of fragrance not supplied or approved by us. As Services are supplied business-to-business, the Consumer Rights Act 2015 and consumer cancellation rights do not apply.

13. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including utility or network failure, supply-chain disruption, fire, flood, epidemic, industrial action or government action. Obligations are suspended for the duration of the event.

14. Subcontracting and assignment

We may subcontract installation and servicing to qualified engineers while remaining responsible for the Services. Neither party may assign this contract without the other's prior written consent, not to be unreasonably withheld.

15. Notices and complaints

Notices must be in writing and sent to hello@scenteq.com or our registered office. If something goes wrong, contact us and we will acknowledge within 5 working days and aim to resolve within 20 working days.

16. Changes to these Terms

We may update these Terms for future orders; the version in force is the one published on this page when your Proposal is accepted. Site-only terms may change at any time and apply from posting.

17. Entire agreement and third parties

The Proposal and these Terms form the entire agreement and supersede prior discussions. No third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999. If any clause is held invalid, the remainder continues in force.

18. Governing law

These Terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.